Terms & Conditions

Article 1. Company identity

These terms and conditions apply to all services provided by:

Name

Auto Parking & Rent Alicante SL

Trading name

Auto Parking Alicante

NIF

B88823422

Address

Calle Pintor Sorolla 78, L’Altet, 03195 Elx/Elche, Alicante, Spain

Email

hello@autoparkingalicante.com

Website

www.autoparkingalicante.com

Auto Parking & Rent Alicante SL is established in Spain and provides its services from Alicante, Spain.

Article 2. Definitions

In these terms and conditions, the following definitions apply:

Article 3. Applicability

These terms and conditions apply to all offers, reservations, agreements, payments, services and additional work of Auto Parking Alicante.

By making a reservation, paying for a service or presenting a vehicle, the customer declares to accept these terms and conditions.

Deviations from these terms are only valid if confirmed by Auto Parking Alicante in writing or by email.

If one or more provisions of these terms prove to be invalid or unenforceable, the remaining provisions shall remain in full force. The invalid provision shall be replaced by a provision that reflects the purpose and intent of the original provision as closely as possible, to the extent permitted under Spanish law.

Article 4. Services

Auto Parking Alicante offers, among others, the following services:

1. parking on an enclosed and monitored site;
2. outdoor parking spaces;
3. covered parking spaces;
4. shuttle service to and from Alicante Airport;
5. valet service to and from Alicante Airport;
6. safekeeping of car keys;
7. relocation of vehicles where necessary for business operations;
8. interior and exterior cleaning of vehicles;
9. additional services such as ITV/vehicle inspection related work or maintenance, if agreed separately.

The exact scope of the booked service is determined by the reservation, the confirmation and the agreed price.

Article 5. Opening hours and staff presence

Staff are present at the parking facility from 04:30 until 00:30.

Outside these hours, services may be limited or unavailable, unless expressly agreed otherwise.

The customer is responsible for providing correct arrival, departure and flight details in good time.

Article 6. Reservations

Reservations can be made through www.autoparkingalicante.com, by email, by telephone, via WhatsApp or on site.

A reservation only becomes final once it has been confirmed by Auto Parking Alicante and, where applicable, paid.

The customer is responsible for correctly providing all details required for the reservation, including name, contact details, licence plate, vehicle details, date, time, flight details and the chosen service.

Incorrect or incomplete information may affect the performance of the service. Any additional costs or delays resulting from incorrect information shall be at the expense and risk of the customer, unless a demonstrable error by Auto Parking Alicante is involved.

Article 7. Payment

Payment is made in advance, unless expressly agreed otherwise.

Payment can be made on site or via a payment link, including through Mollie. The customer may use the payment methods available at that time, such as iDEAL, PayPal, Bancontact or other offered payment methods.

Auto Parking Alicante does not, in principle, work with deposits.

Auto Parking Alicante is not obliged to perform a service if payment has not been received, has not been received in full or has not been received on time.

Article 8. Rates

Rates are stated on the website, in the booking environment, in the price list or in a separate quotation or confirmation.

Daily rates apply to single parking bookings. The price per day depends on the duration of the parking period. Rates start from €6.40 per day and may decrease for longer parking periods in accordance with the applicable price list.

The following principles apply to annual subscriptions, unless agreed otherwise in writing:

1. valet annual subscription: €46 per month;
2. shuttle annual subscription: €29 per month;
3. a maximum of twelve drop-off and pick-up moments per year;
4. for more than twelve drop-off and pick-up moments per year, €25 will be charged per additional booking.

If the customer parks longer than booked, additional parking costs per day will be charged at the applicable daily rate, plus a one-off surcharge of €20.

Auto Parking Alicante reserves the right to change its rates. Reservations that have already been confirmed and paid remain valid at the rate confirmed at the time of reservation, unless the customer changes the reservation or parks longer than booked.

Article 9. Cancellation and no-show

Cancellations must be communicated to Auto Parking Alicante as soon as possible.

In case of cancellation within 24 hours before the start of the reservation, the customer is entitled to a refund of 50% of the amount paid.

In case of cancellation after this period has expired, late cancellation or no-show, no refund will be given.

A no-show means that the customer does not appear at the agreed time and has not cancelled or changed the reservation in time.

In special cases, Auto Parking Alicante may, at its own discretion, decide to offer an appropriate solution. The customer cannot derive any rights from this.

Article 10. Changes by the customer

The customer must communicate changes to arrival time, departure time, flight details, vehicle details or services as soon as possible.

Auto Parking Alicante will make reasonable efforts to process changes, but cannot guarantee that every change can be carried out without consequences.

Change fees are currently not charged as standard, unless the change results in extra costs, extra days, extra trips or other additional services. Extra costs resulting from a change shall be borne by the customer.

Article 11. Shuttle conditions

With the shuttle service, the customer drives the vehicle to the Auto Parking Alicante parking facility. The vehicle is parked there and the customer is taken to Alicante Airport by shuttle bus.

Upon return, the customer is picked up at Alicante Airport and brought back to the parking facility.

The customer must provide correct flight details and contact details.

In case of flight delays or changed arrival times, the customer may be combined with another shuttle. Auto Parking Alicante will do its best to organise this as smoothly as possible.

The maximum waiting time at Alicante Airport is, in principle, 30 minutes. If the customer is not present in time or cannot be reached, Auto Parking Alicante may schedule a new pick-up time. Any additional costs or delays shall be at the expense and risk of the customer, unless a demonstrable error by Auto Parking Alicante is involved.

Article 12. Valet conditions

With the valet service, the customer drives to the agreed location, after which Auto Parking Alicante takes over the vehicle and moves it with its own staff to the parking facility or to the agreed delivery location.

Auto Parking Alicante may drive and move the vehicle to the extent necessary for the performance of the valet service, parking, cleaning, collection, delivery or internal business operations.

The customer declares that the vehicle is insured, registered, technically roadworthy and suitable for normal use on public roads.

Auto Parking Alicante is not liable for damage, fines or consequences arising from the vehicle proving to be uninsured, uninspected, unroadworthy, technically defective or unfit for use, unless the damage was demonstrably caused by an error of Auto Parking Alicante.

Article 13. Vehicle acceptance and return

Upon acceptance, the vehicle is taken in the condition in which it is found at that moment.

Auto Parking Alicante takes photos of the condition of the vehicle at acceptance and at return. These photos may be used as evidence in the event of damage claims, disputes or complaints.

The customer is obliged to report visible damage, special circumstances, technical problems or existing defects to Auto Parking Alicante in advance.

Upon return, the customer must inspect the vehicle immediately. Any visible damage or complaints must be reported immediately upon return and before leaving the premises.

Damage that is not reported immediately upon return can only be recovered from Auto Parking Alicante if the customer can convincingly demonstrate that the damage was caused by Auto Parking Alicante during the safekeeping or performance of the service.

Article 14. Identity verification and vehicle release

Auto Parking Alicante may carry out checks at acceptance and return using, among other things, the vehicle registration document, car keys, reservation details, name, telephone number, email, vehicle details or other relevant information.

The vehicle will only be returned to the customer who made the reservation, unless expressly agreed otherwise in advance with Auto Parking Alicante.

If another person wishes to collect the vehicle, this must be reported in advance by the customer and confirmed by Auto Parking Alicante. Auto Parking Alicante may require additional verification.

Auto Parking Alicante may refuse to release the vehicle if there is reasonable doubt about the identity, authority or safety of the person collecting the vehicle.

Article 15. Key safekeeping

The customer voluntarily entrusts the car keys to Auto Parking Alicante where this is necessary for the chosen service.

Auto Parking Alicante stores the car keys carefully and uses them exclusively for the performance of the agreed services, including parking, relocation, valet service, cleaning or additional work.

The customer must not leave key rings or objects on the car key that are not necessary for the vehicle. Auto Parking Alicante is not liable for loss of or damage to unnecessary accessories on the key ring, unless there is demonstrable intent or gross negligence on the part of Auto Parking Alicante.

Article 16. Relocation of vehicles

Auto Parking Alicante may move vehicles on the premises where this is necessary for safety, logistics, cleaning, valet service, maintenance, emergencies or efficient business operations.

The customer gives permission for this by handing over the vehicle and the car keys to Auto Parking Alicante.

Auto Parking Alicante will treat vehicles with care and will only allow them to be driven by persons authorised to do so.

Article 17. Cleaning and additional services

Auto Parking Alicante may clean the vehicle inside and out before the customer returns, if this is part of the booked service or has been agreed separately.

Additional services, such as ITV/vehicle inspection related work, maintenance, repairs or other work, will only be carried out if agreed separately with the customer.

Auto Parking Alicante is not liable for existing defects, normal wear and tear or technical problems that come to light during or after additional work, unless the damage was demonstrably caused by an error of Auto Parking Alicante.

If third parties are engaged for additional work, Auto Parking Alicante is only liable to the extent that this cannot be excluded under mandatory law.

Article 18. Obligations of the customer

The customer is obliged to:

1. provide correct and complete information;
2. be present at the agreed location on time;
3. report changes or delays immediately;
4. deliver the vehicle insured, inspected, roadworthy and legal;
5. report existing damage, technical defects and special circumstances in advance;
6. remove valuables from the vehicle;
7. not leave any prohibited, dangerous, illegal or perishable goods in the vehicle;
8. inspect the vehicle immediately upon return;
9. report any visible damage immediately and before departure.

If the customer fails to comply with these obligations, the consequences cannot be recovered from Auto Parking Alicante, unless a demonstrable error by Auto Parking Alicante is involved.

Article 19. Vehicle insurance

The customer remains at all times responsible for valid insurance of the vehicle.

The vehicle is parked at the customer’s own risk insofar as it concerns risks covered by the customer’s own vehicle insurance or risks that, under mandatory law, are not for the account of Auto Parking Alicante.

Auto Parking Alicante is only liable for damage to the vehicle if and insofar as this damage was demonstrably caused by an error, negligence or unlawful act of Auto Parking Alicante or its staff, within the limits of mandatory Spanish law.

Damage caused by, among other things, fire, natural disasters, storm, hail, flooding, external causes, force majeure, third parties or circumstances beyond the reasonable control of Auto Parking Alicante is, in principle, covered by the customer’s own insurance, unless mandatory law provides otherwise.

Article 20. Liability for damage to vehicles

Auto Parking Alicante treats vehicles with care.

Auto Parking Alicante is liable for direct damage to the vehicle if the customer demonstrates that this damage was caused by an error, negligence or unlawful act of Auto Parking Alicante or its staff.

Auto Parking Alicante is not liable for:

1. damage that was already present before acceptance;
2. small scratches, dents or signs of use that cannot be clearly shown to have occurred during safekeeping;
3. damage that was not reported immediately upon return and before departure;
4. damage caused by normal wear and tear;
5. mechanical, electrical or electronic failures;
6. battery problems, unless demonstrably caused by Auto Parking Alicante;
7. flat tyres or tyre pressure problems, unless demonstrably caused by Auto Parking Alicante;
8. damage caused by weather conditions, natural forces, fire, flooding or other force majeure;
9. damage or loss caused by third parties, unless Auto Parking Alicante is liable for this under mandatory law;
10. consequential damage, indirect damage, missed flights, missed appointments, loss of revenue or other indirect costs, insofar as exclusion is legally permitted.

Nothing in these terms limits liability that may not be excluded under mandatory Spanish law.

Article 21. Valuables and personal belongings

The customer is strongly advised not to leave valuables, money, jewellery, laptops, telephones, documents, suitcases, personal belongings or other valuable items in the vehicle.

Personal belongings remain entirely at the customer’s risk.

Auto Parking Alicante is not liable for loss, theft or damage of personal belongings in the vehicle, unless the customer demonstrates that the loss or damage was directly caused by intent or gross negligence on the part of Auto Parking Alicante.

Auto Parking Alicante is not obliged to check the contents of vehicles.

Article 22. Prohibited goods

It is forbidden to leave dangerous, illegal, explosive, flammable, perishable, toxic, stolen or otherwise prohibited goods in the vehicle.

All consequences of the presence of prohibited goods are entirely at the expense and risk of the customer.

The customer indemnifies Auto Parking Alicante against all damage, fines, claims, investigations, costs and measures arising from prohibited or illegal goods in the vehicle.

Auto Parking Alicante may, where there is reason to do so, inform the competent authorities.

Article 23. Fines and traffic offences

Fines, sanctions, taxes, levies or costs related to the condition, insurance, registration, inspection or documents of the vehicle shall be borne by the customer.

Fines demonstrably caused by an error of Auto Parking Alicante while the vehicle was being driven by its staff shall be borne by Auto Parking Alicante, unless the fine results from incorrect information, missing documents, technical defects or other circumstances attributable to the customer.

Article 24. Delays, flight changes and availability

The customer is obliged to report flight changes, delays or changed arrival times as soon as possible.

In case of delays or flight changes, Auto Parking Alicante will try to offer an appropriate solution, for example via WhatsApp, telephone contact or rescheduling of the shuttle or valet service.

Auto Parking Alicante is not liable for delays caused by traffic congestion, airport problems, flight delays, incorrect flight information, unavailability of the customer, force majeure or circumstances beyond its reasonable control.

Article 25. Late collection or extended parking

If the customer collects the vehicle later than agreed or parks longer than booked, additional parking costs per day will be charged at the applicable daily rate.

In addition, a one-off surcharge of €20 may be charged.

The additional costs must be paid before the vehicle is released, unless agreed otherwise.

Article 26. Cameras and security

The Auto Parking Alicante site is enclosed and monitored. There is 24/7 camera surveillance on the premises and inside the business premises.

Camera footage is used for security, protection of property, incident review, damage investigation and evidence in the event of complaints or claims.

Access to camera footage is limited to the owners and, where necessary, employees who are present on the day in question or involved in the performance of the service.

Camera footage is not kept longer than necessary and in accordance with applicable privacy legislation, unless longer retention is necessary in connection with an incident, damage claim, complaint, legal proceedings, police investigation or legal obligation.

Auto Parking Alicante informs customers about camera surveillance through signage, the privacy statement and/or other appropriate information channels.

Article 27. Privacy and personal data

Auto Parking Alicante processes personal data necessary for the performance of its services, including name, contact details, reservation details, licence plate, vehicle details, flight details, payment details and communication via email, telephone or WhatsApp, among others.

Auto Parking Alicante does not process passport data, unless this is legally necessary in an exceptional case or is voluntarily provided by the customer for a specific purpose.

Personal data is processed in accordance with applicable privacy legislation, including the General Data Protection Regulation.

More information about the processing of personal data can be found in the privacy statement of Auto Parking Alicante.

Article 28. Complaints and damage claims

Complaints can be reported by email, by telephone or in person on site.

Damage to the vehicle must be reported immediately upon return and before leaving the premises.

In the event of a damage claim, the customer must provide all relevant information, including photos, reservation details, vehicle details, date, time and a clear description of the damage.

Auto Parking Alicante investigates every damage claim carefully on the basis of, among other things, photos, camera footage, statements, reservation details and other available information.

If damage is not reported immediately upon return, Auto Parking Alicante may reject the claim, unless the customer can convincingly demonstrate that the damage was caused by Auto Parking Alicante during the safekeeping or performance of the service.

Article 29. Force majeure

Auto Parking Alicante is not liable for shortcomings, delays or damage resulting from force majeure.

Force majeure includes, among other things: fire, natural disasters, storm, hail, flooding, power failure, technical failure, strikes, war, terrorism, pandemic, government measures, airport problems, traffic situations, accidents, police action, extreme crowds or other circumstances over which Auto Parking Alicante has no reasonable control.

In the event of force majeure, Auto Parking Alicante will try to offer a reasonable solution, but the customer is not entitled to compensation for consequences beyond the reasonable control of Auto Parking Alicante.

Article 30. Annual subscriptions

An annual subscription entitles the customer to the agreed use of the valet service or shuttle service during the term of the subscription.

A maximum of twelve drop-off and pick-up moments per year applies to both the valet annual subscription and the shuttle annual subscription.

If the customer uses more than twelve drop-off and pick-up moments per year, €25 will be charged per additional booking.

The annual subscription is linked to a person and/or vehicle, unless agreed otherwise in writing.

Unused trips or moments are not automatically carried over to a following subscription period, unless agreed otherwise in writing.

Article 31. Website and online bookings

For online bookings via www.autoparkingalicante.com, the customer is responsible for correctly entering all details.

The agreement is concluded once the reservation has been confirmed by Auto Parking Alicante.

By agreeing to these terms and conditions online, the customer declares to have read, understood and accepted them.

Auto Parking Alicante may change the website, rates, services and availability. Reservations that have already been confirmed remain valid in accordance with the confirmed agreements, unless the customer changes the reservation or parks longer than booked.

Article 32. Applicable law

Spanish law applies to all agreements, services and disputes with Auto Parking Alicante.

To the extent legally permitted, disputes will be submitted to the competent court in Alicante, Spain.

If the customer is a consumer, any mandatory consumer rights that may not be excluded under Spanish or European law shall continue to apply.

Article 33. Language versions

These terms were originally drawn up in Dutch. If these terms are also made available in Spanish, English or another language, the Spanish version shall be legally leading in the event of differences in interpretation, unless mandatory law provides otherwise.

Article 34. Final provision

Auto Parking Alicante reserves the right to amend these terms and conditions. The most recent version is available on the website or on request by email.

Reservations that have already been confirmed are governed by the version that applied at the time of booking, unless the amendment is legally required or is more favourable to the customer.